Billing Analyst - Rewarding Work

Qualifications 

• Bachelor's degree required
• 3+years’ experience preferred 
• Ability to work independently and self-motivated 
• Strong analytical data mindset
• Good communication (both spoken and written) and interpersonal skills 
• Proficient in Excel and PowerPoint

Job Profile – Billing Analyst
Responsibilities 

• Billing - Monitor and ensure that the monthly billing is complete and accurate. 
• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested· 
• Review Invoices and conducts variance analysis, with sign off required 
• Coordinate monthly invoice run to ensure accurate and timely customer billings 
• Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs. 
• Assist in month end close related tasks. 
• Assist in Audits & SOX controls 
• Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues 
• Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies) 
• Acts as First Line Support for approval requests and deal inquiries 
• Project Management - Participate on UATs, projects and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX 
• Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support 
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies 

Assist in the training and coaching