Broker Assistant

Company Overview

Gallagher has over 300 insurance professionals in Singapore and across Asia, providing expert strategic insurance advice and wholesale broking across key industries including aerospace, construction, energy, and more. We combine global strength with local market knowledge.

Job Summary

Provide comprehensive administrative and operational support to insurance brokers, ensuring accurate documentation, efficient client communication, and effective use of brokerage systems to facilitate smooth insurance placement and claims processes.

Responsibilities

• Prepare and process insurance applications, policy documents, endorsements, and renewals accurately and on time to support brokers’ administrative needs
• Input and maintain client and policy data in brokerage systems, ensuring data accuracy and integrity for reliable record-keeping and reporting
• Respond to client inquiries and provide policy information to assist brokers in maintaining effective client communication
• Coordinate with insurance carriers and clients to process policy issuance, endorsements, renewals, cancellations, and invoices promptly and accurately
• Gather information, submit claim forms, and follow up on claim status to assist brokers in managing claims efficiently
• Conduct research on insurance carriers, products, and market trends to support brokers in identifying suitable insurance options for clients
• Maintain compliance by organizing documentation and assisting with Know Your Client (KYC) reviews and other regulatory tasks
• Coordinate team meetings, manage calendars, organize files, and perform general office administration to support operational efficiency
• Assist in using and maintaining insurance management software, databases, and communication tools, troubleshooting basic technical issues and providing user support
• Pursue ongoing education and training to stay current with insurance industry practices, products, and broking processes