Business Analyst

Job Scope:

• Partner with SLA's business teams to elicit business and operational requirements

• Validate user requirements to ensure they are in line with SLA's long-term strategies and short-term goals

• Apply professional methodologies and tools (e.g. Design Thinking, Service Design, Theory of Change) to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and propose suitable solutions that are cost effective and align with technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)

• Work with multi-disciplinary teams to develop user stories, functional/technical specifications and acceptance criteria

• Prioritise user stories, establish the product roadmap and plan the development

• Ensure product readiness for smooth deployment, adoption and operations

• Monitor operations and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems

• Be the internal advocate for product management and agile delivery

Job Requirements:

• At least 5 years' experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience in product management and agile delivery

• Working knowledge of low-code and/or high-code development in medium to large software projects

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• Prior experience with co-sourcing delivery approach