Business Analyst

Key Responsibilities

• As a Digital Business Analyst, you will work as a key project team member to support the ministry and collaborate with stakeholders, fellow project managers, solution architects, technical services consultants and vendors to deliver leading-edge digital solutions. You are a pro-active, self-motivated and resourceful team member with good tech/digital knowledge and possess strong influencing and people handling skills. You are also adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies to meet identified Agency and citizen/business needs.

What will you be working on

• Partner with the business teams to elicit citizen/business and agency’s needs through human-centric and visual methods

• Apply design hinking / service design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with Gov Tech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG tech stack)

• Work with fellow Gov Techies and agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (operations management)

• Assist the team to identify new opportunities and problems to solve for the agency’s digital transformation

• Build deep knowledge of agency’s business and operations and identify opportunities to support the transformation of agency’s business / operation

What we are looking for

• Minimum 5-7years in technical business analysis roles

• Strong knowledge of software development lifecycle and DevOps practices

Core Technical Competencies

• LLM Integration& Prompt Engineering: Experience in designing, testing, and optimizing prompts for Large Language Models (GPT, Claude, etc.) within enterprise systems

• Code Review& Quality Assurance: Proficiency in reviewing vendor delivered code across multiple programming languages with focus on security, performance, and maintainability standards

• Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates

• System Log Analysis: Expertise in analysing application logs, system performance metrics, and troubleshooting technical issues using log management tools.

• Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis.