Business Analyst *5-day work week

Telco Operations Support

• Handle daily telco related operations across carriers and work closely with carriers’ service teams
• Manage telco work groups/ feedback groups and response to inquiries
• Collaborate with internal user facing teams to troubleshoot and support resolution
• Line management for carriers
• Support Line/Device Procurement processes
• Support ad-hoc telco audits / process audits
• Handle documentations for Telco activities with carriers
• Analyze financials, monthly invoices, highlight and resolve disputes/credits/high roaming fees in a timely manner with carriers
• Ensuring and monitoring monthly invoices, line counts captured and reach internal systems and are paid on time using the correct invoicing requirements
• Monitor Purchase Orders are sufficient for invoicing
• Analyze operations dashboards and provide business analysis used to drive change and business decisions
• Assist with ongoing operational projects
• Possess Data Analytical and Communication Skills

Project Support

• Coordinate and support multiple supply chain projects
• Review project plans, specifications, and requirements to determine successful project delivery
• Leverage analytical skills to review documents and deployment list to ensure aligns with scope and suitability for environment
• High level troubleshooting support including technical, systems and rollouts issues with guidance given
• Acts as a POC resource to workplace team as needed across region
• Coordinates work with multiple vendors and teams
• Assist with procurement and finance related issues within the area of responsibilities
• Other duties as required and assigned

Process Improvement Support

• Identify opportunities for process improvement and develop solutions
• Assist with system testing, debugging and analysis
• Create and maintain Standard Operating Processes and documentation
• Assist with global process rollouts
• Identify process gaps through daily activities and audits
• Able to leverage on internal tools to fix processes and find long term workable solutions
• Other ad-hoc assignments from Management.

To be successful in this role you will require the following:

• Min. Degree in Logistics, supply chain a plus.
• Good communication skill in both writing and verbal. Expected to communicate with various parties within the region as the role is also support other countries within the region.
• Quick learner for Customer operating system (training will be given)
• Customer oriented