Business Development Manager (Sales & Operations)

Job Summary

Key Responsibilities

• Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions.
• Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements.
• Effectively communicate the company’s value proposition through proposals, presentations, product demos, and negotiations.
• Manage and respond to tenders, RFQs, and RFPs, providing commercial and technical input throughout the bid process.
• Monitor competitors, industry trends, and customer needs to refine sales strategies and solution offerings.
• Prepare regular reports on sales performance, pipeline, forecasts, and market insights.
• Gather and document technical and business requirements, working closely with theproduct and development teams to design cost-effective solutions.
• Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value.
• Provide input on solution architecture, implementation approach, and best practices.
• Plan and execute system testing and UAT to obtain customer sign-off on technical requirements.
• Provide user experience and business insights to guide ongoing productenhancements.
• Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration.
• Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits.
• Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business.
• Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation.
• Mentor and guide junior sales, business development, or operations staff where applicable.
• Any other adhoc task assigned by Reporting Manager

Requirements / Qualifications

• Proven experience in software sales, preferably in IT solutions, SaaS, or workforce management systems.
• Strong product management experience or background, with the ability to translate technical features into business value.
• Excellent understanding of casual labour management systems or HR/workforce software is highly preferred.
• Strong interpersonal, negotiation, and communication skills.
• Ability to work independently, manage multiple priorities, and drive results.
• Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.