Business Operation Manager

About the Role Marine Care Singapore is looking for a driven and experienced Business Operations Manager to work closely with the General Manager (GM) in leading and optimizing our business operations. This role plays a key part in aligning local execution with global strategies, improving operational efficiency, and fostering a strong customer-centric culture across the organization.

Responsibilities

Business Management

• Collaborate with the GM to execute global strategies and align local operations with company objectives
• Monitor business performance by analyzing revenue and profitability metrics to ensure targets are met
• Optimize departmental operations by managing manpower allocation and establishing clear accountability frameworks
• Identify operational inefficiencies and lead projects to implement process improvements
• Prepare and deliver regular performance reports and actionable insights to the Global Management Team (GMT)
• Partner with the GM to oversee overall company performance and strategic initiatives

Financial Oversight

• Manage company expenditure within approved budgets to maintain financial discipline
• Work closely with Finance and Sales teams to monitor accounts receivable and cash flow, ensuring liquidity and financial health
• Oversee compliance and renewal of company licenses and insurance policies to mitigate risks
• Ensure adherence to financial, regulatory, and corporate governance standards

People & Culture

• Mentor and support employees across departments to enhance engagement and drive performance improvements
• Assist in managing performance appraisal processes, training programs, and leadership development initiatives
• Identify high-potential talent and develop succession plans to secure future leadership pipelines
• Foster a positive and inclusive culture aligned with the “We CARE” philosophy to promote employee well-being and collaboration
• Collaborate with HR to implement talent development and retention strategies

Operational Excellence

• Lead continuous improvement initiatives to enhance operational efficiency and effectiveness
• Ensure workflows comply with global procedures and industry best practices
• Promote the adoption and effective use of Quality Management Systems (QMS) to elevate performance standards
• Monitor compliance with quality standards and risk management protocols to safeguard operations

Preferred competencies and qualifications

• Proven experience in operations, business management, or a similar leadership role
• Strong financial acumen demonstrated through budgeting and cost control experience
• Excellent leadership, communication, and stakeholder management skills
• Ability to analyze data and drive strategic improvements
• Experience in service, marine, or technical industries is advantageous
• Proactive, hands-on approach with a strong sense of ownership