Business Operations Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Business Operations Director is a strategic partner to the Country CEO and senior leadership team, driving operational excellence across client engagement, leadership effectiveness, talent development, and market presence in Singapore and Southeast Asia. This role ensures disciplined execution of strategic priorities and serves as the operational backbone for regional business growth.
 

Key Responsibilities
 

1. Client Engagement & Revenue Growth

• Execute Singapore's client strategy across occupier, investor, and government segments, coordinating business lines to win work from High-Value Target (HVT) clients
• Manage multi-country client engagements including preparing briefing materials, developing meeting agendas, and ensuring systematic follow-up on commitments
• Coordinate monthly client meetings and executive gatherings with SEA HVT decision-makers
• Draft key client correspondence and manage crisis/complaint responses
• Partner with PR/marketing to deliver thought leadership programs across media channels that position JLL as market leader
• Monitor macro-economic trends and incorporate insights into strategic briefings
   

2. Leadership Team Effectiveness

• Support multiple SEA leadership forums (Country Heads, Singapore business line heads, Leasing Advisory heads) by establishing agendas, coordinating presentations, reviewing materials for quality, and driving action item follow-up
• Plan bi-annual SEA face-to-face management meetings for regional leaders
• Work with HR, Finance, and leaders to drive data-informed decision-making and accountability
• Support Country CEO's monthly one-on-ones with direct reports to ensure action items translate into results
• Facilitate strategic initiatives requiring cross-team and cross-market coordination
• Serve as primary gatekeeper for the Country CEO, managing calendar conflicts and protecting time for strategic priorities
• Handle highly confidential assignments requiring discretion and sound judgment
   

3. Talent & Culture Development

• Design and execute impactful SEA townhalls that cascade key messages effectively
• Partner with HR to support the country CEO in coordination/operational efforts across regional HR initiatives and programs.
• Execute leadership newsletter strategy with PR to cascade updates and strategic messages
• Work with communications, marketing, and HR to prepare country communications (videos, press releases, employee events)
   

4. Market Presence & Brand Leadership

• Coordinate speaking engagements and industry forums to ensure JLL leads regional conversations
• Manage social media presence and external communications
• Lead brand enhancement through media opportunities and executive forums
• Manage crisis and issues management to protect organizational reputation
• Coordinate internal and external events that align people and clients strategically
   

Requirements :

• Bachelor's degree in Business Administration, Communications, or related field
• 8+ years in business operations, chief of staff, or strategic program management roles
• Proven track record managing complex, multi-stakeholder initiatives across markets
• Exceptional organizational and project management skills with meticulous attention to detail
• Outstanding written and verbal communication skills for executive-level materials
• Strong commercial acumen with understanding of professional services business models
• Advanced proficiency in PowerPoint, Excel, and data presentation tools
• Experience in matrix organizations with cross-functional teams
• Demonstrated ability to handle confidential matters with integrity and exercise sound judgment
   

Preferred:

• Experience in commercial real estate or professional services
• Experience supporting C-suite executives
• Crisis communications and brand protection experience
   

Core Competencies

• Strategic thinking with ability to connect operations to business objectives
• Exceptional stakeholder management and diplomatic communication
• Disciplined execution and follow-through
• Business acumen including understanding of market dynamics and macro-economic trends
• Agility in adapting to shifting priorities
• Discretion and sound judgment in handling sensitive matters
• Proactive problem-solving and anticipating needs

JLL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.