Business Process Manager

Role Purpose

The Business Process Manager is responsible for the local implementation, application, and continuous execution of globally defined BPM methodologies, governance frameworks, and tools within the defined location / subsidiary.

The role ensures that business processes are defined, captured, structured, analysed, monitored, and continuously improved in alignment with global BPM standards and broader company guidelines. In close collaboration with Global BPM and Business Process Consultants, local leadership and process owners, the Business Process Manager translates global BPM governance into practical local implementation and measurable business value creation.

Accountability for business process ownership remains with the respective process owners, while the Business Process Manager provides methodology, transparency, coordination, and enablement.

Key Responsibilities

• Facilitate and drive process mapping activities across key business areas, ensuring process transparency in close collaboration with local stakeholders.
• Identify process inefficiencies, gaps, and improvement opportunities, and actively drive the implementation of improvement measures together with process owners.
• Support the Managing Director and local leadership team with data-driven insights on process performance, risks and optimisation opportunities.
• Collaborate with cross-functional teams to ensure consistency, standardisation, and alignment of business processes across the organisation
• Drive continuous improvement, digitisation, and efficiency initiatives, including supporting business process automation (BPA), in collaboration with local stakeholders and Global BPM
• Support the identification, definition, and tracking of relevant process KPIs, ensuring transparency of process performance.
• Maintain and update process documentation in BPMS, ensuring they remain accurate and fit for use in conjunction with SME and process owners.
• Maintain and ensure the quality, completeness, and consistency of process documentation in the BPMS (BPMN 2.0) in collaboration with subject matter experts and process owners, in accordance with global BPM governance.
• Plan, coordinate, and facilitate process workshops, trainings, and alignment sessions.
• Promote awareness, adoption, and practical application of BPM methodologies, governance, and tools.
• Act as local interface to Global BPM and Business Process Consultants, supporting the effective translation of global standards into local implementation and business value creation.

Accountabilities

• Implementation and execution of BPM methodologies and governance within the subsidiary
• High-quality, structured, and compliant process documentation in the BPMS.
• Transparency of end-to-end processes and their performance, including KPI monitoring.
• Identification, prioritisation, and realisation of measurable process improvements and support of implementation together with accountable process owners.
• Alignment of local processes with global BPM standards and process architecture.
• Enablement of process owners and business stakeholders in applying BPM practices.
• Effective execution of process workshops and stakeholder alignment sessions.
• Supporting consistent application of company process guidelines and governance frameworks at local level through guidance, alignment, and enablement.

Experience& Qualifications

• 3-5 years’ experience in business process management, continuous improvement, operational excellence, or process transformation roles.
• Experience within medical devices, healthcare, or other regulated environments is advantageous.
• Bachelor’s degree in business, Economics, Information Technology, or a related discipline.

Technical& Professional Skills

• Understanding of process mapping and improvement methodologies (e.g. Lean, Six Sigma).
• Experience with process modelling tools and techniques (e.g. BPMN 2.0).
• Ability to analyse processes and identify practical improvement opportunities.
• Comfortable working with both qualitative insights and data.
• Proficiency in Microsoft Office; familiarity with ERP or workflow tools is beneficial.
• Strong communication and stakeholder engagement skills.
• Ability to work in a collaborative and evolving environment.

Core Competencies

• Team-oriented and collaborative approach
• Clear communication and facilitation skills
• Analytical and structured thinking
• Practical, solution-focused mindset
• Ability to build relationships across functions
• Organised and detail-oriented

Tools &Technologies

• BPM tools (e.g. Celonis)
• Process mining tools (e.g. Celonis) – exposure beneficial
• ERP systems (e.g. Microsoft Dynamics)
• Project and workflow tools (e.g. ServiceNow)

This role operates as an enabling function, supporting local teams in improving and maintaining effective processes, while fostering a culture of continuous improvement across the region.