Business Process Optimization & Digital Transformation Lead

Job Objective:

• Drive process improvement, digitalisation, and data-driven decision-making across group levels (Singapore and Indonesia)
• Review existing business processes, identifying improvement opportunities, implementing digital solutions, and developing reliable management information systems.
• Key role in improving operational efficiency, strengthening control mechanisms, and supporting business transformation initiatives across Singapore and the wider South-East Asia region.

Core Responsibilities:

Business Process Optimisation

• Review and diagnose end-to-end business processes across commercial, operational, and support functions.
• Redesign and streamline processes to improve efficiency, transparency, accuracy, and accountability.
• Establish structured workflows, standard operating procedures, and governance mechanisms where required.

Digital Transformation & Automation

• Lead and support digital transformation initiatives to improve business agility and operational effectiveness.
• Drive the digitisation of operational, commercial, and industrial processes.
• Work with internal stakeholders to implement digital tools that improve data visibility, reporting accuracy, and process control.
• Support system integration initiatives, including ERP, SAP, pricing tools, online ordering platforms, and business intelligence solutions.

Project Initiatives

• KPI Dashboard & Performance Management
• CommercialProgrammes Dashboard (Power BI)
• Formulation Digitalisation
• Pricing Intelligence Tool
• MyOrder Evolution & SAP Integration

Change Management & Stakeholder Engagement

• Work closely with cross-functional teams to drive adoption of new processes and digital tools.
• Influence and engage relevant stakeholders to review, improve operational processes, and leverage technology across different business units.
• Provide training, guidance, and support to users during implementation and post-implementation phases.
• Promote a culture of continuous improvement, data-driven decision-making, and operational excellence.

Job Specifications:

Minimum education qualifications:

• Bachelor’s degree in any discipline, preferably in the Digitisation of Operational and Industrial Processes or Business Information Technology

Minimum years of experience:

• 10 years of demonstrated experience in the digitisation of operational and industrial processes
• Proven background in end-to-end business process diagnosis and redesign in international environments
• Track record of operating effectively within complex, culturally diverse organisational structures
• Prior exposure to the JV or South-East Asian (SEA) markets is a strong differentiator
• Experience in oil and lubricant industry is an advantage

Key job-specific competency requirements:

• Advanced proficiency in digital transformation tools and data analytics platforms (PowerBI, SAP, and similar)
• Experience with pricing tools, trade programme management systems, and ERP integration
• Familiarity with formulation optimisation platforms (e.g. Uncountable or equivalent)
• Ability to design and implement KPI dashboards and performance management frameworks
• Strong analytical and problem-solving skills with a data-driven mindset
• High influencing and communication capability — drive change without direct hierarchical authority
• Demonstrated change management and operational adoption skills
• Cross-functional, end-to-end business perspective
• Intercultural sensitivity and adaptability, particularly within the SEA region