Business Services Administrator - Positive Work Culture

Key Responsibilities                 

Sales Support:

• Facilitate BAP approval & provide admin support related to proposal submissions eg printing, consolidation of proposal
• Create PSRF & tag WBS
• Support Sales to raise request for new customer account creation as required
• Renew GeBiz account annually
• Own completeness of pursuit library – maintain copies of all RFP documents, proposals, BAR approval, CAR approval, etc on shared drive

Contract Organization:

Own completeness of AS customer contract library

• Transfer all opportunity documents from pursuit stage (eg RFP, proposal, BAR/CAR approval, final BAP) to Delivery contract folder
• Provide necessary documents to facilitate handover from Sales to Delivery (Project Manager) and subsequently from Project Manager to SDM
• Maintain updated & complete delivery documents including customer contract/T&C’s, SOW’s, signoffs, SLA reports/reports to customers, invoicing, change management, SIP, contract closure

Own completeness of AS vendor contract library

• Monitor contracts with vendors like SAP, ServiceNow, Microsoft, including regular invoices involving monthly utilities/expense type for prompt renewal, invoicing & payment
• Maintain spreadsheet with details like value, quantity, tenure, ringgi approval
• Monitor validity of certifications eg ISO, ISAE, MTCS – when certifications expire and facilitate renewal & payment where applicable
• Feed cost impact info into RLT forecast process where applicable

Onboarding/Offboarding process

• Publish won/lost contracts info monthly
• Assign WBS to relevant resources for expense & time charging/approval
• Report out on completeness of timesheet clocking for all AS resources on a regular basis
• Facilitate & administer cost allocations from practices to projects
• Submit WAR as required
• Maintain updated spreadsheet of all customer contracts including value, tenure, profit centres

Volume AS Business support

• Create BAPs for GPMO or small accounts, Accounts with monthly utilities billings, true up abov baseline or other ad-hoc charges
• Manage WBS for this business

Others:

• Support fixed asset transfers & tagging
• Support headcount approval process
• Support other ad-hoc requirements as required

Knowledge, Skills and Abilities:

• Proficient in MS office
• Experience with SAP
• > 5 years work experience in a similar capacity
• Independent contributor
• Meticulous with data & details
• Strong process orientation
• Highly motivated
• Team Player
• Excellent written and oral communication skills
• Excellent presentation skills
• Self-starter