Business Support Executive

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Business Support Executive is the operational backbone of the Singapore office. This role provides leadership, coordination and on-the-ground execution across facilities, office services, workplace experience, compliance, events and HR coordination. The BSE ensures that the office functions seamlessly day-to-day while also contributing to strategic operational improvements across SEA.

1. Office Operations & Facilities Management

Operational Oversight
• Serve as the frontline supervisor for all onsite operations personnel (Facilities Management, Front-of-House

team, cleaners), ensuring service excellence and alignment with BCG's service culture.
• Uphold and role-model professional behaviour, service etiquette and workplace presentation.
• Manage workplace allocation and changes using digital access systems (FR, HID, AppSpace, Vecos,

Capitaland).
• Oversee Café, pantry, stationery, equipment maintenance and supplies.
• Attend to inbound enquiries from staff, visitors and fly-ins, ensuring smooth support.
• Manage vendor relationships to ensure service quality and commercial competitiveness.
• Maintain office insurance policies (all-risk, public liability, etc.) and coordinate annual renewals.

Vendor, Contract & Asset Management
• Manage vendor relationships for items outside JLL scope, including sourcing quotes and coordinating

repairs/replacements.
• Facilitate payment approval of local vendor invoices.
• Maintain office equipment inventory, including landline extension management, staff movement updates and

system clean-up.

Safety, Security & Compliance
• Co-lead safety and security exercises: IRT tabletop, Everbridge tests and emergency procedures.
• Support updates to local crisis management plans and fire drill coordination.
• Oversee mobility/security entries for staff and fly-ins (60-80 entries monthly).
• Ensure digital access and mobility systems remain accurate and audit-ready at all times.

2. Workplace Experience & Office Culture
• Maintain high service and hospitality standards aligned with Singapore office expectations.
• Coordinate farewell, welcome, milestone and recognition gifts across business units.
• Support internal communications updates for office directories, contacts and social channels.

3. HR Coordination & Data Management
• Oversee operations dashboards.
• Support onboarding and offboarding: digital access, workspace preparation, induction coordination and exit

documentation.
• Maintain access systems: removal of leavers, monthly exit audit of HRID.
• Process AMEX new corporate card applications and maintain platform records (5-10 monthly).

4. Events, Meetings & Special Projects
• Assist and coordinate internal/external events (All Hands, WWOM, Town Halls).
• Resolve logistical issues efficiently and uphold event standards.

5. Annual & Ad-Hoc Reporting
• Prepare and support any global reporting requirements (E.g. Origami Risk, Non-US Forms, COPE, BCG Security

Survey, Energy Survey Updates and any others).

What You'll Bring
• A bachelor's degree in Business or any related field.
• At least 4 years of relevant experience, ideally in a professional services environment or in roles involving

office administration or operations support.
• Strong service mindset, professionalism and attention to detail.
• Strong written and verbal communication skills, with the ability to engage confidently and professionally across

all levels.
• A collaborative team player who can also operate independently, exercising good judgment, initiative and

adaptability.
• A service-oriented mindset with a genuine commitment to delivering high-quality support and workplace

experience.
• Experience in office operations, facilities management or workplace experience roles.
• Confidence managing vendors and supervising day-to-day onsite teams.
• Consistently upholds strong ethics, discretion and high standards of behaviour, especially in sensitive or high-

pressure situations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook, with the ability to learn new systems

quickly.

Who You'll Work With

You will be part of the SEA Business Operations Team and you will be directly reporting to the Singapore Office Operations Lead

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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