CAFE MANAGER

We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth.    

Responsibilities

·      Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control

·      Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards

·      Create and maintain a positive and welcoming atmosphere for customers

·      Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations

·      Monitor and manage inventory levels, order supplies, and optimize stock control

·      Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers

·      Handle administrative tasks, including scheduling, budgeting, and financial reporting

·      Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement

·      Stay informed about industry trends, new products, and customer preferences

·      Address customer complaints and feedback in a timely and effective manner

Qualifications:

·      Proven experience as a Cafe Manager or in a similar leadership role

·      Strong leadership and organizational skills

·      Excellent communication and interpersonal skills

·      Customer-focused with a passion for delivering outstanding service

·      Knowledge of coffee and beverage trends, as well as cafe menu development

·      Proficiency in using point-of-sale systems another relevant technology

·       Understanding of health and safety regulations in a cafe setting