Call Support Executive

You will support the nationwide transition from the ERP1 system to ERP2 by managing public feedback and queries, providing accurate information, and offering insights to inform policy and ensure a smooth system transition.

Key Responsibilities

• Analyse and respond to calls, written feedback, and queries from the public regarding ERP2 installation and other ERP-related matters.

• Stay updated on policies and operational details to provide accurate information.

• Resolve feedback and queries effectively and promptly.

• Provide insights from public engagements to inform policy formulation and review.

Requirements

• Tertiary qualification in any discipline.

• At least 2 years of relevant experience in feedback management, public communications, or service operations.

• Excellent written and verbal communication skills in English.

• Strong analytical and problem-solving skills with the ability to handle exceptional cases.

• Self-motivated, resilient, and able to handle difficult customers.

• Meticulous and attentive to details.

• Candidates without formal qualifications but with relevant experience and skills will also be considered.

1 year contract (Immediate)

Working Hours: Mon to Thur (8.30am to 6pm), Fri (8.30am to 5.30pm)

** We regret to inform only shortlisted candidates will be notified.