Cargo Agent

Duties and Responsibilities

• Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner
• Attend to customers in collecting/ delivering of cargo including receiving of payments
• Liaise with warehouse operations team as appropriate
• Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments
• Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database
• Sorting and dispatching of cargo documents in accordance to airline requirements
• Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transshipment traffic
• Conduct tracing activity and any other relevant action following short/ over shipments of documents/ cargo
• Update filing as necessary
• Supervising a team of subordinate working under the sections
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Perform any ad-hoc duties as assigned by the reporting manager or department head 

Requirements

• GCE ‘O’ or ‘N’ Levels
• Experience in logistics & warehouse is an advantage
• Customer-oriented and can provide excellent service level