Case Management Officer

Key Responsibilities:

• Handle enquiries and assess appeals relating to government schemes.
• Liaise with public agencies and stakeholders to gather information and coordinate responses.
• Manage case records and perform administrative duties.
• Support process improvement initiatives and CRM/AI-related projects.
• Conduct data analysis and prepare reports on public service enquiries.
• Assist with other ad-hoc duties as assigned.

Requirements:

• Degree in any discipline (fresh graduates are welcome to apply).
• Strong communication, analytical, and problem-solving skills.
• Able to work independently and manage multiple tasks effectively.
• Proficient in Microsoft Office.
• A positive attitude, willingness to learn, and attention to detail.
• Experience in customer service, case management, or the public sector is an advantage but not required.

Duration/Working hours:

12 months contract (Immediate)

42 hours per week

** We regret to inform only shortlisted candidates will be notified.