CCTV Monitoring Officer #Airport

Core Responsibilities:

Trolley Operations

• Monitor ground situations at hotspot areas in all terminals via CCTV.
• Alert respective duty Terminal Operations Supervisor on Flexi arrivals/gate and/or barricades setup required.
• Monitor Automated Trolley Management Systems (ATMS) user interface and to provide pre-alerts to respective terminal operations supervisor on potential service failures at arrival gates.
• Process all Porter Service request(s), Wheelchairs and Baby strollers booking request and ensure respective terminal operations supervisor fulfill service.

Taxi Operations

• Monitor supply of taxis for pax waiting within a specific time frame
• Ensure all related equipment are in best possible operational condition
• Ensure planning of taxi supplies and appropriate actions in the administration of taxi coordinating

Administration

• Assist Terminal Manager/Duty Manager with incident/accident investigation aided by CCTV footages.
• Generate service utilization reports (i.e. Porters, Wheelchairs and Baby strollers, Flexi Arrivals/Gate, Barricades setup)
• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters arising.
• Process Daily Deployment/Shift/Resource Reports for submission to all stakeholders.
• Attend daily TMC meeting and disseminate key event updates.

Job Specifications (Qualifications/Experiences):

• Candidate must possess at least “O” Level / NITEC/ Diploma or equivalent.
• Minimum 1 years of experience in operations functions.
• Possess good interpersonal, communication and organizational skills.
• Confident in managing and influencing stakeholders in TMC.
• Adaptable to change and a good team player.
• Proficient in MS applications.
• 12 hours shift, Work 4 days off 3 days.