Centre Manager (Coding & Robotics Enrichment School)

About the Role

We are seeking a dynamic and responsible Centre Manager to oversee the daily operations of our coding and robotics enrichment centre. The Centre Manager will ensure smooth centre operations, high-quality learning delivery, excellent customer experience, and strong team coordination across trainers and admin staff.

This role is central to maintaining The Lab’s standards in delivering engaging, structured, and future-ready STEAM education to children and teenagers.

Key Responsibilities

1. Centre Operations Management

• Oversee daily opening, closing, and overall centre operations
• Ensure classrooms, robotics equipment, and learning materials are well-maintained
• Maintain a safe, clean, and organised learning environment
• Manage schedules, class flow, and student attendance

2. Team Leadership & Coordination

• Supervise and support trainers and administrative staff
• Coordinate weekly class plans, lesson execution, and class coverage
• Provide on-the-ground guidance for new and junior trainers
• Foster a positive, collaborative team culture

3. Parent & Customer Experience

• Handle parent enquiries, feedback, and service recovery professionally
• Support student onboarding, registration, and retention efforts
• Maintain strong communication with parents regarding student progress and centre updates

4. Academic & Programme Support

• Work closely with curriculum leads to ensure smooth delivery of coding and robotics programmes
• Ensure trainers follow lesson structure and teaching standards
• Monitor class engagement and student learning outcomes

5. Sales & Enrolment Support

• Support enrolment targets through consultations and follow-ups
• Assist in converting trial classes into full enrolments
• Track attendance, retention, and class capacity planning

6. Administration & Reporting

• Maintain accurate centre records (attendance, schedules, incident reports)
• Prepare basic operational and performance reports
• Ensure compliance with internal policies and safety standards

Requirements

• Prior experience in centre management, education operations, or customer-facing leadership roles preferred
• Strong organisational and multitasking skills
• Confident in handling parents and children in a service-oriented environment
• Leadership experience in managing small teams
• Comfortable working in a fast-paced weekend-heavy schedule (Wed–Sun)
• Interest in education, coding, robotics, or STEAM learning is a strong advantage

Personal Attributes

• Responsible, proactive, and solution-oriented
• Strong communication and interpersonal skills
• Calm under pressure and able to handle operational challenges
• Hands-on and willing to support both operations and front-line duties
• Passionate about children’s learning and development

Work Schedule

• Wednesday to Sunday (including weekends and public holidays when required)
• Monday & Tuesday off days