Claims & Insurance Manager (Marine)

A global client-centered logistics operator that provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 26 different countries, has onsite experts to develop and execute logistics solutions tailored to meet our clients needs.

Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.

Claims Management

• End-to-End Lifecycle: Oversee the intake, investigation, and resolution of cargo loss, damage, shortage, and delay claims.
• Liability Analysis: Evaluate claims based on the Bill of Lading terms, House Bill of Lading liability (as an NVOCC), and international maritime conventions.
• Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurers to reach equitable and cost-effective settlements.
• Subrogation & Recovery: Actively pursue third-party recoveries from ocean carriers, truckers, warehouse providers, and their respective liability insurers.

Insurance & Risk Management

• Policy Administration: Manage corporate insurance portfolios, including Marine Cargo, Freight Forwarders Liability (FFL), Errors & Omissions (E&O), and Warehouse Legal Liability.
• Renewal & Underwriting: Prepare data-driven statistics, loss-run reports, and renewal summaries for annual insurance negotiations.
• Risk Mitigation: Analyze claims data to identify root causes; implement loss-prevention strategies and standard operating procedures (SOPs) across the supply chain.

Legal & Compliance

• Legal Liaison: Collaborate with external maritime counsel, surveyors, and NVOCC underwriters on high-value, complex, or litigated claims.
• Regulatory Adherence: Ensure all claims and operational practices comply with international trade laws and local port/customs regulations.

Reporting & Analytics

• Database Management: Maintain accurate claims systems, tracking reserves, paid claims, and recovery ratios.
• Management Reporting: Generate periodic reports detailing claims trends, financial impacts, and risk exposures for executive management.

Requirements:

• 3 to 8 years of dedicated experience in marine cargo claims, P&I (Protection & Indemnity), or insurance management within a freight forwarding or NVOCC environment.
• Legal Knowledge: Deep understanding of standard shipping documentation (House/Master Bills of Lading, Sea Waybills, Incoterms) and international liability regimes.
• Skills: Strong analytical, conflict resolution, and negotiation skills, with the ability to maintain composure during major incidents.