Claims Specialist - Start Now

We are expanding the team. This candidate will be reporting to the Claims Lead, the successful candidate will be responsible for handling both Motor and Non-motor Claims. This candidate will also have roles in operational planning, process improvement initiatives and product development projects.

Key Responsibilities:

• Proactively manage claims from notification to closure, process and assess the company’s liability and settle claims in accordance with claim department’s guidelines and authority limit
• Work with Claims Lead to develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, and potential outcomes
• To conduct file reviews or audit and assist in the resolution of any issues identified
• To identify process improvements, providing feedback to reduce rework or errors and escalate any blockages to the head of department where necessary
• To compile statistics and prepare reports for Management
• Ensure prompt follow-up to enquiries and requests from internal and external parties including intermediaries and policy owners
• Ensure compliance with service standards & document turnaround time
• Support other ad hoc duties or projects as assigned

Requirements:

• Diploma holder and above, with at least 3 years of relevant claims experience in the insurance industry
• Certificate in General Insurance or higher
• Candidates with experience in handling of non-motor claims (eg: maid, PA, Fire, Workman injury and Bonds) will have an added advantage
• Has a positive attitude and a team player
• Able to work independently
• Customer-oriented with excellent people skills
• Good IT knowledge and competent in MS Office applications
• Candidates who are more experienced will be considered for a Senior role