Client Engagement Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Due Diligence, AML and Controls is responsible for ensuring that all activities comply with regulatory requirements, including financial crime, anti-money laundering, anti-bribery and corruption, data privacy, and sanctions. Specializes in know your customer (KYC), client due diligence, enhanced due diligence, and customer identity management programs. Responsibilities also include monitoring accounts, alert reviews, and investigation of potential fraudulent, terrorist, or suspicious activity. Ensures that business activities follow the necessary rules and regulations, and that the firm complies with legal and regulatory boundaries and jurisdictions.

Key Responsibilities
•Contact customers to resolve potential AML and tax information gaps
•Review and validate the accuracy and reasonableness of submitted information
•Handle the appeals hotline and provide timely, accurate resolutions
•Support administrative and documentation tasks in compliance with bank policies
•Coordinate with internal teams to ensure smooth case completion
•Monitor case progress to meet SLAs and regulatory timelines

Identify process gaps and suggest workflow improvements

Requirement
•Degree holder in any discipline, preferably in Business or a related field
•Minimum 1 year of experience in AML/KYC within a banking environment
•Experience working in a calling environment, including conducting outreach, handling customer queries, or engaging clients and stakeholders over the phone
•Strong written and verbal communication skills, with the ability to convey information clearly and professionally
•Excellent interpersonal skills, with proven ability to engage and collaborate effectively with multiple internal and external parties
•Proactive, self-motivated, and a strong team player, able to work independently while contributing effectively to team objectives

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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