Client Service Officer (Banking) - 5 Days - Innovative Company

Benefits and basic information:

• Basic up to $3500 (Based on experience)
• AWS + VB + Other Good Benefits
• 5 days 8.30am - 5.30pm
• Banking Industry
• 21 days annual leave

Job scope:

• Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)
• This position and the role to start would be to assist customers via Calls
• Support customer queries from other channels – In-person, Email, Live Chat etc.
• Manage escalations, complaints and feedback received
• Support night desk duties on rotational basis
• Support Hong Kong desk during public holidays(certain) on rotational basis
• Take ownership of client issues and follow through to resolution
• Participate in process improvement sessions and support delivery of client experience initiatives
• Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
• Other ad hoc and general duties, and projects not defined herewith

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Registration Number: R2196599

EA Licence No.: 23C1910