Client Services Executive

Established by The Methodist Church in Singapore, The Garden of Remembrance is a Columbarium with 30,000 niches and 6 air-conditioned spaces for Christian funeral wakes and memorial services.

We are seeking 2 motivated self-starters to join us as Client Services Executives. Experience within funeral industry is ideal but not a requirement, comprehensive training will be provided. 

Role and responsibilities

• Assist customers with the purchase of niches, remembrance products such as plaques, urns, etc,
• Handle all queries relating to services provided by The Garden of Remembrance
• Work closely with Funeral Directors and bereaved families on the rental of memorial rooms for wake and memorial services.
• Follow up on all enquiries (online, referrals, etc)
• Manage day to day operations including monitoring set-up of memorial rooms and all admin work relating to memorial room rentals, purchase of niches and remembrance products
• Attend to needs of bereaved families holding funeral wake services at the Memorial Rooms.
• Update and maintain an accurate/ updated inventory of all the niches and database of all customer information
• Work closely with Facilities Team to ensure compliance of standards relating to cleaning, maintenance, security, safety etc by conducting routine daily checks. 
• Co-ordinate events like the bi-annual Memorial Services, church or agency events held at TGOR

Job Requirements

• A levels/ Diploma with minimum 2 years of relevant customer service experience 
• Customer centric with empathy and a service mindset to engage customers with clarity, responsiveness and expertise, resulting in a high level of customer satisfaction.  
• Able to multi-task and work independently 
• Willing to work on weekends and public holidays (5 day week)
• Highly proficient in MS Office Applications (Word, Excel, Powerpoint); be IT and Internet savvy

To apply for the above positions, please email a copy of your resume to [email protected]

Please indicate the following information in your resume:

• Current and expected salary
• Reasons for leaving current employment
• Availability to commence work

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information for the processing of your job application.