Client Services Manager

Company Overview

Date High Flyers, a luxury matchmaking service for professionals, business owners, and high-net-worth individuals, delivering personalized client experiences through expert matchmaking and relationship management.

Job Summary

Date High Flyers seeks an experienced Client Services Manager to lead client account management and matchmaking activities, enhancing client satisfaction and deepening relationships within a dynamic global team.

Responsibilities

• Manage client accounts to ensure seamless service delivery and client satisfaction
• Coordinate member pairings and respond to client requests to support matchmaking success
• Resolve client concerns promptly and professionally to maintain trust and loyalty
• Maintain and update the client database to efficiently source and select potential matches
• Execute matchmaking and headhunting activities collaboratively with the team to identify ideal matches
• Arrange dates at selected venues and collect client feedback to improve matchmaking processes
• Engage with clients directly to strengthen relationships and enhance client retention

Preferred competencies and qualifications

• Minimum of 4 years’ experience in client servicing, preferably with professional clients locally and globally
• Strong listening and negotiation skills applied in client interactions
• Superior command of the English language is mandatory
• Experience working in a call centre environment is advantageous
• Warm, professional demeanor with a commitment to delivering excellent client experiences
• Skilled at managing demanding clients and resolving issues professionally

Other Information

Remuneration

• Starting annual salary of $42,000 with commissions for meeting targets
• Basic medical and dental benefits
• Five-day work week, 10am to 7pm
• Training provided by Asia's Ultimate Matchmaker