Cloud Site Reliability Engineer

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.

Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! 

Overview 

This position is for a Cloud Site Reliability Engineer in either Singapore or India (Bangalore). You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. 

What You'll Do: 

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met 
• Improving our infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert knowledge of handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management processes
• Process Handling service requests and provisioning by the customers.
• Work directly with customers to identify, troubleshoot, and resolve operational issues
• Expert debugging knowledge in Linux and Kubernetes to detect malicious activity.
• Be on-call rotation and provide 12x7 off-hours support
  

Ideally, You Will Be: 

• Highly technical, excited by technology and eager to stay up to date in a rapidly evolving environment. 
• Experienced in Cloud Networking Solutions 
• Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments
• Experienced in Site reliability engineering and Incident response 
• A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers. 
• Experienced in SaaS operations and customer-facing technical support

Required Skills: 

• Hands-on experience with public cloud providers (AWS, Azure, GCP) services & features   
• Hands-on experience with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service 
• Hands-on experience with Monitoring tools like Datadog, Kibana, and  Prometheus etc. 
• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation 
• Hands-on expertise in debugging production alerts  
• Expert-level understanding of Linux Operating Systems 
• Programmer in languages such as Groovy, Python, go 
• Certified Kubernetes Administrator 
• Certified Cloud Administrator (AWS, Azure, or GCP)
  

Why You’ll Love Working at Solace

At Solace, we’re all about smart people, meaningful work, and good vibes.

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).