Cobbler - Leather Repair

Job Title: Cobbler (Luxury Retail)
Location: Singapore Paragon

Company Overview:
We are a next-generation luxury brand that has redefined modern fashion with a unique blend of craftsmanship, creativity, and innovation. With a strong global presence and a deep-rooted passion for excellence, we are committed to delivering iconic, high-quality products and unforgettable customer experiences. Our collections, primarily focused on footwear, also include ready-to-wear, bags, and accessories that embody timeless style with a contemporary edge.

Main Objective / Job Summary:
As a Cobbler, you will be at the heart of our mission to provide world-class service and craftsmanship. You will be responsible for shoe repair and customization services that align with our sustainability strategy and customer-centric approach. You will collaborate closely with both clients and store teams to deliver a personalized and high-quality experience that breathes new life into each product.

Essential Duties and Responsibilities:

Sales & Client Experience

• Welcome clients with warmth and authenticity, creating an inclusive and premium retail experience.

• Deliver expert shoe repair services, including stitching, cleaning, disinfection, stain/water repellent treatments, and full restoration work.

• Offer bespoke customization and remake services, enabling clients to personalize their footwear in a meaningful way.

• Support in pre- and post-sale activities such as inventory checks, stock management, and client follow-up to enhance customer loyalty.

• Ensure accurate client registration in our app/system to support tailored client engagement and profiling.

Brand & Product

• Communicate the brand's identity and heritage passionately and authentically to clients.

• Infuse brand values into the co-creation process of customized pieces while maintaining the aesthetic and integrity of the collection.

• Maintain the cobbler station in excellent condition, aligned with visual merchandising and operational standards.

Operations & Compliance

• Assist with daily store operations including opening and closing procedures, stockroom management, and adherence to compliance regulations.

• Follow GDPR and health & safety guidelines meticulously.

• Use digital tools and systems effectively to improve service delivery and operational efficiency.

Requirements:

• Proficient in English; other language skills are a plus.

• Previous experience in retail or customer service is an advantage.

• At least 1 year of hands-on experience in shoemaking and shoe repair.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and decision-making skills.

• Collaborative, proactive, and adaptable in a fast-paced environment.

• Good time management and ability to multitask effectively.