Collections & Administration Executive

Job Summary

We are looking for a proactive and detail-oriented Collections & Administration Executive to manage debt recovery activities while providing administrative support to the Collections team.

The successfulcandidate will be responsible for handling collec􀆟ons, coordina􀆟ng repossession and legal matters, maintaining accurate records, and ensuring smooth day-to-day operations in compliance with company policies.

Key Responsibilities

• Manage the collection of outstanding accounts through phone calls, emails, and other appropriate communication channels.

•  Negotiate repayment arrangements with customers and follow up to ensure timely payments.

•  Prepare and issue collection-related correspondence, including payment reminders, demand letters, and final notices.

•  Coordinate the end-to-end repossession process, including liaising with repossession agents, issuing repossession instructions, and arranging vehicle disposal.

•  Liaise with appointed law firms on legal matters, searches, legal notices, and other collection related activities.

•  Coordinate with external debt collection agencies.

•  Monitor and administer debt repayment arrangements to ensure compliance with agreed payment schedules.

•  Maintain accurate collection records, documentation, and filing systems, including loan documents and archival records.

•  Perform administrative duties such as data entry, preparing reports, updating internal systems, uploading data files, and maintaining supporting documentation.

•  Handle customer and dealer enquiries or complaints professionally and escalate complex issues when required.

•  Identify and escalate high-risk or problematic accounts to the supervisor promptly.

•  Ensure compliance with company policies, regulatory requirements, and internal procedures.

•  Perform any other duties assigned by the Supervisor or Management.

Requirements

•  Diploma or equivalent qualification.

•  1–2 years of experience in collections, loan administration, credit administration, finance operations, or related fields.

•  Proficient in Microsoft Office, especially Excel.

•  Strong administrative, organizational, and time management skills.

•  Meticulous, detail-oriented, and able to maintain accurate records.

•  Good communication and negotiation skills with a customer-focused approach.

•  Able to work independently, prioritize multiple tasks, and meet deadlines in a fast-paced environment.

•  Demonstrates integrity, accountability, and a willingness to learn and take on new responsibilities.