Commanding Officer, Senior Manager

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology-from AI to Robotics-to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You'll be part of a mission that goes beyond operations-shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here-with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower-driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Leadership & People Management

• Lead and supervise up to 500 uniformed officers, ensuring team discipline and effectiveness.
• Provide guidance, mentorship, and foster a culture of accountability and continuous improvement to the operations team

Operations Management

• Act as the incident focal point, manage reports, follow-ups, and escalations.
• Ensure operational compliance with SOPs, directives, MOM, and PRD regulations.
• Conduct site checks, security surveys, and drive improvements in processes.

Strategic Planning & Compliance

• Contribute to organizational strategy and planning as part of the management team.
• Track unit KPIs, finical target, safety compliance, and conduct regular risk assessments.
• Ensure full compliance with internal audits, external regulations, and safety standards.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders including clients, government authorities, and regulators.

Skills & Experience

• Degree or Diploma in any discipline. Related field such as Security Management, Business Administration will be considered favorably.
• Proven leadership experience in a similar command, security, or operations role, ideally in a high-volume or regulated environment such as Singapore Armed Forces, Singapore Police Force or reputable security industry
• Strong knowledge of manpower regulations (MOM & PRD), security protocols, and access control procedures.
• Excellent decision-making, problem-solving, and crisis management skills.
• Strong written and verbal communication skills for reporting and stakeholder engagement.
• Sound understanding of operational planning, risk assessment, and compliance requirements.
• Able to work under pressure in dynamic 24/7 operational settings.

Recognition & Reward

Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.