Concierge

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

 With US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

Job Responsibilities:

• Manage the reception and information counter at the Building or Centre Management Office.
• Answer telephone calls and respond to enquiries regarding the building, tenants, facilities, and activities.
• Handle and escalate tenants’ or visitors’ complaints professionally.
• Provide accurate information, assistance, and directions to visitors.
• Perform cashier duties for visitors’ car park lots, including issuing receipts and processing payments.
• Manage daily revenue collection for the car park and ensure proper documentation and reporting.
• Assist the Administration Assistant or Executive with general administrative tasks.
• Support inter-departmental coordination and the maintenance team as needed.
• Manage the card access system, including programming and issuing of access cards.
• Perform any other duties assigned by the Centre Manager or Property Executive.
  

• Minimum GCE “O” Level or “N” Level qualification.
• 1–3 years of working experience in a similar role (Concierge or Administrative Assistant).
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Strong interpersonal, communication, and administrative skills.
• A positive attitude with a collaborative and team-oriented mindset.
• Able to work independently and handle multiple responsibilities efficiently.