Concierge (Commercial Building, CBD Area) - Dynamic Team

Responsibilities

• Project an exceptionally professional demeanour with a strong focus on hospitality and top-notch customer service.
• Ensure every customer/tenant receives a warm and genuine welcome upon arrival and a heartfelt farewell when departing, both from you and your team.
• Provide assistance at the driveway or entrance while maintaining an elegant appearance in the customer lobby and Concierge areas at all times.
• Create unforgettable experiences for customers/tenants by delivering swift and personalized service, with a keen eye on recognizing and recording their preferences.
• Resolve tenant concerns promptly and utilize their feedback to enhance overall service satisfaction.
• Gather and share local insights to fulfil customer requests, including information about sporting events, points of interest, and local dining establishments.
• Foster strong customer and tenant relationships in a brief period.
• Skilfully meet the unique cultural requirements of customers from diverse backgrounds around the world.
• Extend a tailored service experience to C-Suite or equivalent customers/tenants.
• Support in any other ad-hoc duties when assigned

Requirements

• Minimum O' level
• Ability to handle difficult situations
• Willing to work on weekends & public holidays
• Able to start immediately or within short notice
• Singaporeans only