Concierge Officer (Facilities)

Roles & Responsibilities

• Provide administrative support to the Management.
• Ensure efficient operations and management of the facilities within the property.
• Provide concierge service as well as attend to residents’ needs or enquiries and resolve issues in a timely, friendly, and efficient manner.
• Escalate service-related enquiries / feedback to the Management.
• Oversee and coordinate the activities and works of vendors and contractors and provide the Management with reports on vendor's and contractors’ performance, quality and value of works when required.
• Communicate house rules and health & safety requirements to visitors and contractors.
• Ensure the proper maintenance of the facility and property and identify problematic facilities and report to the Management.
• Identify hazards and assess risk within the assigned areas of responsibility.
• Manage the administration, usage of computerised systems / softwares as well as deployed systems.
• Perform basic troubleshooting and replacement of equipment.
• Any other duties as assigned within the scope of the job to meet the needs and requirements of the property and/or the Mangement.

Requirements

• Customer-oriented with polite and professional demeanour.
• High attention to detail.
• Minimum 3 years of experience in a service sector.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Good command of English (Reading, Listening, Speaking, and Writing).
• Able to perform 6-day work week including weekends and Public Holidays.