Concierge (Up $2500, Central, Perm) Hotel Industry - Hiring Fast

Perm position
Location: China Square 
Salary: $2300 - $2500 (depending on relevant experience) + VB + night shift allowance
5 days’ across mon – sun, 44 hours/ wk. Rotating across:
7.00am - 4.30pm
1.00pm - 10.30pm
10.30pm - 7.00am

Job Description
• Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests.
• Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests.
• Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company’s image.
• Provide care and diligence on guests belonging during arrival, departure and room change.
• Maintain a proper record for all outgoing/incoming items for storage/delivery.
• Ensure periodical update of all information.
• Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records.
• Participate in all fire safety emergency evacuation exercise.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Any other ad hoc duties as required.

Key Qualification
• NITEC in Hospitality Operations Diploma or bachelor’s degree and/or equivalent formal training and work experience
• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below 

Alicia Lim Si Le R2197748 EA License No. 13C6342 

Only shortlisted candidates will be contacted.Thank you