About Certis Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology-from AI to Robotics-to deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose. You'll be part of a mission that goes beyond operations-shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
If you're ready to build the future, your journey starts here-with us.
Life at Certis Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower-driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.
Duties & Responsibilities 1. Contract Performance & Compliance • Track and monitor Certis's MHA contract performance against contractual Key Performance Matrices (KPMs) and service-level obligations.
• Prepare and present regular performance and compliance reports to senior management and key stakeholders.
• Identify performance gaps, risks, and areas for improvement; work with operational teams to develop and implement corrective actions.
• Ensure all contractual commitments are fulfilled in accordance with company policies, regulatory standards, and client requirements.
2. Contract Administration & Governance • Maintain an up-to-date repository of all contracts, amendments, and related documentation.
• Conduct periodic reviews of contracts to ensure relevance, compliance, and operational alignment.
• Develop and standardize templates, tools, and procedures for effective contract management.
3. Stakeholder Management • Serve as the primary point of contact for contract-related matters between the company, MHA, and other external stakeholders.
• Communicate proactively with internal teams (operations, finance, HR, legal) to ensure mutual understanding of contractual obligations.
• Attend monthly meetings with MHA representatives and other key stakeholders to review performance, discuss challenges, and plan improvements.
• Facilitate resolution of contractual disputes, issues, or ambiguities in a timely and professional manner.
4. Risk Management & Continuous Improvement • Identify potential contractual and operational risks; recommend mitigation strategies.
• Support audit exercises and ensure readiness for client or internal reviews.
• Propose and implement process improvements to strengthen contract governance and operational efficiency.
Skills & Experience • Bachelor's Degree in Business Administration or related field.
• 2-3 years of experience in contract management, vendor management, or client account management (preferably within government or facilities/security services sectors).
• Strong understanding of contractual frameworks, performance management, and compliance monitoring.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• Meticulous attention to detail with solid organizational skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with contract management systems is an advantage.
• Able to work independently under pressure and manage multiple priorities.
• Integrity and professionalism in managing sensitive contract matters.
• Proactive, resourceful, and results-oriented.
• Strong team player with the ability to influence across functions.
Recognition & Reward - Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
- Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
- Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.
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