Coordinator, Sea Freight Import, Singapore

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of import and sea freight forwarding services provided by DSV Air & Sea.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review SOP/WI and work closely with Sales on the new business implementation   
• Registration of shipments – shipment information entry into the forwarding system, CW1 on time and accurately. 
• Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details. 
• Update all systems- internal/ external with shipment data and other customer specific systems. 
• Creation of Sea Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc. 
• Ensure all security arrangements and procedures are met 
• Verification of the completeness and accuracy of all forwarding documents 
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met 
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Coordination of customer booking requests at origin and destination (call forward) 
• Close coordination and booking with carrier and haulier  
• Obtain dangerous goods approval from external party where necessary 
• Follow irregularity handling procedures with the Destination/Origins. 
• Escalation of all impediments to processing to direct reporting manager. 
• Adherence to customer specific SOPs. 
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel) 
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies. 
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo  
• Engage and initiate discussion with local and regional procurement on rates and space 
• Sorting and uploading of documents into eDoc
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Verify freight invoices for charge collect shipments received from DSV overseas offices are accurate and correct
• Ensure shipment costs are updated correctly in CW1
• Monitor that invoices are sent to customers who requested them either by fax or courier and ensure promptness in responding to such requests
• All the intercompany invoices need to be post accurately and timely to avoid any Force Payment. 
• Refer to customers’ billing requirement in the SOP. 
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner
• Monitor and update respective sale personnel on the validity date of all customers’ quotations 
• Participate in company projects and initiatives as required 

OTHER DUTIES

• Provide guidance to new team members (but not limited to system & process)
• Backup for the other team members as when necessary 
• Adhere to the Code of Conduct policy of the DSV Group
• Any other job-related tasks as assigned by the superior

QUALIFICATIONS

Education and/or Experience

• Minimum 2~3 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling 

Technical Skills

• Intermediate to advanced MSO applications 
• CW1, SAP are preferred.

Soft Skills

• Functional know-how in Customer Service Exports / Imports  
• Operational know-how (Document Processing Sea)  
• Operational Understanding (Customs Clearance) 
• Understanding of DSV Export / Import Products 
• Understanding of legal/regulatory/statutory environment 
• Business acumen