Corporate Coordinating Manager

Job Title: Corporate Coordinating Manager

Job Summary

The Operations & Business Support Manager is responsible for supporting both outlet operations and Head Office functions.

The role involves conducting regular outlet visits, monitoring operational standards, supporting outlet managers, following up on customer and business matters, and coordinating with relevant HQ departments to ensure smooth daily operations.

Key Responsibilities

Outlet Operations

• Conduct regular visits to assigned outlets to review daily operations and service standards.
• Support Outlet Managers in resolving operational, manpower, customer service, and administrative issues.
• Monitor outlet performance, cleanliness, service quality, staff discipline, and compliance with company procedures.
• Follow up on outlet maintenance, equipment, system, and facility-related matters.
• Assist in handling customer complaints and other operational incidents.
• Support the implementation of new company policies, promotions, systems, and operational initiatives at outlet level.
• Identify areas for improvement and provide practical recommendations to management.
• Assist with outlet training, staff coordination, and operational reviews when required.

Head Office Support

• Coordinate between outlets and HQ departments, including Operations, Human Resources, Marketing, Finance, and Maintenance.
• Prepare operational reports, meeting updates, action plans, and follow-up records.
• Monitor outstanding outlet matters and ensure that required actions are completed on time.
• Support management in preparing proposals, presentations, quotations, and internal documents.
• Assist with key client, corporate account, and business partner enquiries.
• Maintain relationships with selected corporate clients and support business-related follow-ups.
• Assist in improving internal workflows, reporting procedures, and outlet support processes.
• Participate in internal meetings and provide updates on outlet operations and ongoing matters.
• Carry out other operational and business support duties assigned by management.

Preferred Experience and Skills

• Experience in outlet operations, key account management, customer service, business support, or branch management.
• Strong communication, coordination, and problem-solving skills.
• Able to work effectively with both frontline employees and Head Office departments.
• Comfortable travelling between outlets and working from HQ when required.
• Able to manage multiple operational matters and follow up independently.
• Good report-writing, organisational, and stakeholder-management skills.
• Previous experience managing a team, branch, or business unit would be an advantage.