Crisis Coordinator

Control Risks is seeking a junior-level Crisis Coordinator to support a key client’s crisis response operations. This role will serve as the information lead during incidents—capturing real-time notes, preparing written updates, and ensuring clear communication between senior stakeholders and the necessary individuals in the client environment.

Responsibilities:

• Serve as the information lead during crisis, emergency, and incident response activations—capturing comprehensive notes and summarizing key details for leadership.
• Draft and distribute written updates for all crisis activations, including Critical Action Teams and Crisis Management Team engagements.
• Maintain and update action items before, during, and after meetings and activations.
• Prepare agendas, talking points, and briefing materials for upcoming meetings or exercises.
• Monitor and update operational chats, communication channels, and internal platforms to ensure consistent information flow.
• Act as the primary scribe for crisis exercises and facilitated sessions led by the crisis management team.

• 2+ years of relevant experience in crisis management, emergency management, GSOC operations, incident response, or related fields.
• Bachelor’s degree or professional experience in emergency response (e.g., dispatch, police records, EMT, emergency communications).
• Ability to work on-call, including nights and weekends, as part of a rotating coverage model.
• Demonstrated ability to perform in high-pressure, ambiguous environments with strong situational awareness.
• Excellent written communication skills with the ability to distil complex information quickly and clearly.
• Proven ability to work in a fast-paced environment, rapidly shifting between priorities during unfolding events.
• Quick learner with strong attention to detail, organization, and follow-through.