CRM Manager (FMCG / Retails / Beauty / Customer Relationship Management / East) - Urgent Position

• Local MNC
• Basic $ 6500 - $ 7000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tai Seng
• Working Hour: 9am – 6:30pm
• Working Days: Monday - Friday

Responsibilities:

• Plays the main role of managing the business’s day-to-day consumer relations protocols and CRM segmentation.
• Advance the CRM strategy of the Group via managing internal and external stakeholders. This will include internal strategic coordination with Marketing, Customer Service and E-Commerce teams, as well as management of vendors
• Driving CRM initiatives and overseeing execution of CRM Campaigns
• Structures CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
• Oversees and coordinates the implementation of new CRM tools
• Develop, evaluate, and redesign members’ loyalty program to enhance retention rate
• Working with IT and CRM vendor to manage CRM system and data warehousing
• Lead an efficient and structured processes to maintain a high level data hygiene within the CRM database and communications infrastructure
• Performs consumer Journey Mapping and analyses business touch-points in order to increase the business’s commercial opportunities.
• Define and manage the overall group’s data management strategy

Requirements:

• Degree in Business Administration / Mass Communication or equivalent with at least 5 – 7 years of relevant experience
• Working in FMCG, retail or beauty industry will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHENG JAU WEI (R23115788)

EA Recruitment Pte Ltd

EA License No: 21C0492