CRM Specialist (SaaS IT Products)

Our client is the leader in electronic resources and strives to provide excellent products & services for information products and library technologies in Singapore.

Working Location: Kaki Bukit (Techlink)

Working Hours: Mon-Fri 9am-6pm

Responsibilities:

• Deliver virtual or onsite product training sessions to customers
• Consult with customers on best practices for their organization’s usage of the product
• Responsible for performing customer needs and solution finding sessions
• Identify needs for additional features and training that enhance customer
  success and retention
• Speak with power users in the organization and identify opportunities for
  expansion of account usage
• Provide customer feedback and/ or requirements to the Sales team
• Stay up-to-date and be a subject matter expert on all new product features
  rollouts
• Attend all sessions organized for products purposes
• Participate in training/ mentoring new team members
• Familiarity with SaaS product and ability to employ strategies in online
  environments

Requirements:

• Min Diploma
• Must be IT savvy and familiar with SaaS products (e.g. Salesforce, Google Workspace apps, Microsoft 365, HubSpot, Trello, Netflix, Zoom, Zendesk)
• Min 4 years working experience in Customer Support role

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)