Customer Affairs Associate

Job Description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers.
 
Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.


• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.


• Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

• Diploma in any discipline.


• Preferably 3 to 5 years’ working experience in customer service roles or working experience in the airline industry.


• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.


• Have a flair for and enjoy writing.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.