We are searching for a hardworking Customer Assurance Product Manager to join our passionate team at Solid Consulting Pte Ltd, A Between (Spain) company in Singapore.
Growing your career as a Full time Customer Assurance Product Manager is a fantastic opportunity to develop competitive skills.
If you are strong in problem-solving, teamwork and have the right vision for the job, then apply for the position of Customer Assurance Product Manager at Solid Consulting Pte Ltd, A Between (Spain) company today!
Located in our Singapore office, you will be part of a Inside Customer Assurance team based in Barcelona, to provide L3 Level support
Where (To provide more info about this team) ;
- L0: Call center
- L1: Remote support providing technical support for basic issues.
- L2: Service engineers (people visiting customer in case L0/L1 levels aren’t able to solve the issue)
- L3: Unique team providing support at world wide level and trying to solve complex issues (all those field issues not solved by service engineers)
You will be responsible for the following;
- Preparing all technical documentation related to quality during NPD (New Product Development) phase and to update them during current product phase (once product is already in the field)
- Quality documents: user guide, service manual, newsletter
- Provide support to L2 level to solve technical issues appeared in the field
- Build action plans in order to detect the root cause of technical issues and solve them
- Travelling to client location is not recurrent and is not expected to exceed 3 times per year
Desired Skills & Experience
Diploma/Degree in Mechanical Engineering
- +2 Years of relevant experience
- Valuable to have inkjet print and print-heads knowledge
- Able to interact with different stakeholders/departments (customer assurance, operations, go to market, R&D…)
- Good Analytical skills
- Knowledge of MS office and JIRA
- Reporting skills (tools such as Power BI are not a MUST but are valuable)
- Proactivity
Benefits of working as a Customer Assurance Product Manager in Singapore:
● Unlimited Growth Potential
● Company offers career progression opportunities
● Generous Compensation
No CV Required
How to get there?
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