Customer Care Centre

Our esteemed client, an established MNC, is searching for a Customer Care Centre:

Job Responsibilities

• Monitor service quality to ensure that customer experience and service standards are met.
• Follow up on customer inquiries, requests, and feedback, coordinating with internal stakeholders for resolution.
• Review and improve processes and procedures to enhance operational efficiency.
• Provide professional, prompt, and high-quality customer service through email and in-person interactions.
• Make outbound calls to customers as required.
• Handle and resolve complex or escalated customer issues effectively.
• Maintain key performance indicators (KPIs) for customer service efficiency, ensuring timely assistance.
• Work well under pressure while managing customer expectations professionally.

Job Requirements:

• Strong teamwork and the ability to work independently.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Fast and accurate computer skills.
• Self-motivated, resourceful, and customer-oriented with a strong focus on service excellence.

Additional Information:

• Salary: Up to SGD 2,500 +VB (2 Months)
• Working Location: Bedok
• Working Hours: 5.5 days work week

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Working Hours: Monday - Friday 9am to 5pm, Saturday 9am to 2pm (no break)