Customer Care Officer - Positive Work Culture

JOB DESCRIPTION

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team!

Responsibilities

· Attend to walk-in customers and incoming phone/email enquiries

· Provide professional course consultation and excellent customer service to prospective customers

· Work closely with the Operations Manager in placements and scheduling of classes

· Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries

· Process class registrations and payments

· Correspond with existing customers through phone, text messages, emails and letters

· Coordinate with external vendors and suppliers

· Perform a variety of administrative duties in support of the day-to-day operations

· Ensure the safety and appropriate behaviour of students at the centre

· Tidy and prepare the classrooms before lessons

Requirements

· Fluent in English and Mandarin, to handle English and Mandarin speaking customers

· Confident and tactful in handling customer’s needs

· Passionate in providing excellent customer service

· Possess good communication skills

· Must love children and comfortable working around them

· Possess a cheery and pleasant disposition

· Meticulous and systematic with administrative procedures

· Has a good eye for details

· Excellent team player with a people-oriented personality

· Proficient in Microsoft Word, Excel and other administrative applications

· Applicants with experience working in tuition or enrichment centres have an added advantage

· Work day: 5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.

WHY JOIN US?

· We offer attractive salary that commensurate with work experience

· We provide opportunities for career advancement within the company

· We provide healthcare and medical benefits