Customer Care Officer / Up $3200 / Tengah - with Great Benefits

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre (Bukit Batok)

Working hours: 08.30am – 5.30pm (Monday to Friday)

1 month completion bonus

Job Duties

• To manage and maintain operational standards of the dedicated building services centre located at Tengah. Prepare Centralised Cooling Systems (CCS) welcome pack with accessories for residents.
• To be first point of contact for walk-in residents at TBSC and hand over the welcome pack residents. 
• Point out selected clauses of the Supply Agreement to the resident. 
• Guide customers to look out for the emergency and safety information in the support kit. 
• Stock takes the number of FCU remote controllers received for per CCS resident and report accordingly. 
• Record the issuance of welcome packs and update the information via share-point daily at the end of the day. 
• Manage Tengah CCS residents’ enquiries and complaints accordingly, when necessary to escalate to the relevant parties or supervisors.

Requirements

• At least a diploma with prior experience in customer service roles. Enty level are welcomed to apply. 
• Possess strong problem-solving skills and ability to handle impromptu situations.
• Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision.
• Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
• Demonstrate strong interpersonal and strong analytical skills with an eye for details.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
• Must be willing to travel to Tengah from Mondays to Fridays, and Saturdays if required.
• Proficient in MS Office applications.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/5683

Contact Number: 9154 2691

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