Customer Care Supervisor - Collaborative Environment

In Comfort Delgro Engineering, we are a big family with different and diversed backgrounds. Be proud to share about working in one of the largest vehicle maintenance and repair workshop in Singapore. If you are looking for a lifelong career with various learning opportunities, this is the right place for you to extend your customer service skills, engage with our customers, take pride in resolving our customers' problems and see their smiling face! Calling out to customer service ambassadors who loves fun, being creative and high spirited individuals to join us and get recognized for your skills!

The company provides recognition for all our employees and be prepared to ride on a lifelong journey with us!

Come join us to enjoy the following:

-14-21 days annual leave (depending on your years of services)

-Medical insurance

-Long Service Awards

-Staff discounts (upon confirmation)

-Dental claims (upon confirmation)

-AWS

-Sales Incentives

-Explore more when you join us

Responsibilities

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary or additional jobs
• Administer all documentation pertaining to costing, claims and vehicle history files
• Assist customers in checking-in their vehicles
• Promote customers’ relation and ensure customers’ satisfaction on all jobs or enquiries
• Attend to phone calls from customers
• Assist in managing workshop operations
• Manage team of service advisors
• Any other duty assigned by Manager from time-to-time

Requirements

• Possess minimum 3 years of working experience in face-to-face customer service
• Welcome individuals with retail customer service experience
• Minimum Qualification-Diploma
• Ability to provide technical advice on performance vehicle repairs is an added advantage
• Experience in troubleshooting basic faults and problems of vehicles would be a plus
• Proficiency in Microsoft Excel and Words
• Training will be provided on basic automotive knowledge
• Willing to work on Saturdays (half day)