Customer Engineer

Who We Are\n\nApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips \u2013 the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world \u2013 like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. \n\nWhat We Offer\n\nLocation:\n\nSingapore,SGP\n\nYou\u2019ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible\u2014while learning every day in a supportive leading global company. Visit our Careers website to learn more. \n\nAt Applied Materials, we care about the health and wellbeing of our employees. We\u2019re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. \n\nAs a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You\u0027ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you\u0027ll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.\n\nKey Responsibilities\n\nPerforms all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.\n\nResponds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.\n\nVerifies operational quality of system equipment. Assists senior engineers as needed.\n\nApplies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.\n\nStrives to perform BKM\u2019s. Uses knowledge management systems. Follows all IP guidelines.\n\nAssumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.\n\nComplies with all safety procedures and consistently demonstrates safety as a value.\n\nComplies with all safety procedures and consistently demonstrates safety as a value.\n\nFunctional Knowledge\n\n * Has established skills to perform a range of day-to-day activities\n\n\n\nBusiness Expertise\n\n * Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline\n * Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area\n\n\n\nLeadership\n\n * Has no supervisory responsibilities; manages own workload\n\n\n\nProblem Solving\n\n * Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options\n\n\n\nImpact\n\n * Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance\n\n\n\nInterpersonal Skills\n\n * Uses communication skills to exchange information\n\n\n\nAdditional Information\n\nTime Type:\n\nFull time\n\nEmployee Type:\n\nAssignee / Regular\n\nTravel:\n\nYes, 10% of the Time\n\nRelocation Eligible:\n\nNo\n\nApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\n