Customer Engineer Manager

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business Ensures employee satisfaction through: - communication of business progress and all related action. - setting goals and controlling achievements. Ensures the appropriate safety practices among customer engineers. Guided by business unit, department or sub-functional business plans Spots and develops managerial/other specialist talent. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers Promotes quality improvement processes to: - reduce cycle time - drive continuous improvement of technical performance - empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families Applies in-depth understanding of how own discipline integrates within the segment/function Manages multiple related teams, sets organizational priorities and allocates resources Influences others internally and externally, including senior management