Customer Experience and Operations (Digital Platforms)

We are representing our client (one of Asia’s largest diversified Real Estate groups headquartered in Singapore) to look for an experience Customer Experience and Operations (Digital Platforms) to join their dynamic professional team to support its real estate business with full stack capabilities.

Customer Experience and Operations (Digital Platforms)

(Senior / Executive)

Fresh graduates are welcome to apply too

We are seeking a passionate and experienced individual to perform the day-to-day activities within the Customer Experience & Operations function under Digital Platforms to define and drive initiatives.

The incumbent will join a dynamic team in a fast-paced, rapidly changing environment, and contribute towards new concepts in the retail, workspace and rewards space. The ability to understand both business and technical aspects, and proven execution skills are important aspects of the role, along with exceptional communication skills. The role is suitable for someone who is self-motivated, passionate about continuous improvement, has perseverance in solving problems, and with strong analytical skills.

Responsibilities

• Deliver best in class digital operations across digital marketing planning, tracking, campaign management and reporting, in line with expectations, providing feedback and advice on how to achieve the best performance and results
• Support business units in ensuring that we have best in class digital marketing campaign roll outs, data capture, organization, and activation using our digital platforms products
• Uphold a seamless and efficient way of working between business units and collaborate effectively with cross functional teams such as Platform Marketing, Merchant Success, Customer Experience, Business Development and Product team
• Measure campaign performance against forecasts, optimising results for continued improvement and provide new ideas, solutions and sharing of effective campaign strategies
• Continual assessment and development of best practices and approaches to optimisation, digital campaign management and business process improvement
• Understand and utilise relevant data and analytics to gain insights on campaign performance

Requirements

• Degree / Diploma in Operations, Marketing or equivalent
• Preferably at least 2 years of experience in either ad / campaigns operations or in CRM / eCommerce related fields
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Strong operational experience
• Knowledge of analytical methodologies and tactics for optimising Data Driven Marketing campaigns (i.e., segmentation, predictive response models, etc.)
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Strong listening, negotiation, presentation, verbal, and written communication skills, ideally comfortable in a consultative, client-facing environment
• Ability to work collaboratively as part of a cross-functional team
• Conduct descriptive and quantitative analysis to validate hypothesis and support decision-making
• Contribute to process improvement by flagging potential issues or enhancement opportunities
• Keep abreast of industry and competitive trends to identify and develop innovative marketing campaign

We regrets that only shortlisted candidates will be notified