We are on the lookout for a persistent Customer Experiences and Quality Assurance Coordinator to join our dynamic team at Triton AI Pte Ltd in West Region.
Growing your career as a Full time Customer Experiences and Quality Assurance Coordinator is an outstanding opportunity to develop key skills.
If you are strong in strategic planning, communication and have the right attitude for the job, then apply for the position of Customer Experiences and Quality Assurance Coordinator at Triton AI Pte Ltd today!
Location: Jurong Island, Singapore
Salary: Up to $6200 per month + Permanent Role with AWS and Variable Bonus
Company: MNC Manufacturing Company
Industry: Chemical, Life science, and Pharmaceutical
About Our Client:
My client is a leading MNC Manufacturing Company located at Jurong Island, specializing in providing innovative solutions to the Chemical, Life science, and pharmaceutical industries. Committed to excellence and customer satisfaction, they are currently seeking a dynamic individual to join their team as a Complaints Management Lead.
Responsibilities:
- Manage customer complaints and returns for the company’s Europe and Asia regions.
- Ensure accurate logging of complaints onto SAP on a daily basis.
- Lead investigations and completion of 8D reports.
- Maintain effective communication with internal stakeholders and global coordinators.
- Perform statistical trending of complaints and initiate improvement actions.
- Proactively identify areas for process improvement.
- Assist in batch release and compliance checks.
- Co-lead audits and maintain management systems.
- Organize process-related training sessions.
- Participate in global meetings and business improvement initiatives.
Requirements:
- Bachelor’s degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent.
- Minimum 5 years of experience in quality management, including handling customer complaints and Quality Assurance.
- Knowledge of ISO 9001, ISO 20000, ExCiPAT, or similar quality systems.
- Strong understanding of customer complaint management practices and corrective/preventive action outcomes.
- Proficient in typing and use of IT tools (Office, SAP).
Benefits:
- Competitive salary package with AWS and Variable Bonus.
- Permanent role in a reputable MNC with opportunities for career growth.
- Exposure to diverse industries and global coordination.
- Comprehensive training and development programs.
- Excellent working environment with supportive colleagues.
Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661
#SCR-weiyan-woo
Benefits of working as a Customer Experiences and Quality Assurance Coordinator in West Region:
● Opportunity to Make a Difference
● Rapid Progression
● Generous Compensation
No CV Required
How to get there?
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