Customer Operations Assistant

Atlas is building the operating system for restaurants. Atlas is the easiest way to start, run and grow any restaurant online and offline. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.

We’re creating a small pool we can call on to prep and install hardware at merchant sites, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

• Team: Customer Operations
• Location: Singapore, in-person
• Working hours: Part-time (contract); ~20 hrs/week (varies by season); mostly office hours.
• Pay: $15–20/hour (based on experience & reliability)

What you’ll do

• Follow checklists to prepare and install hardware in Atlas office > then install/delivery at restaurants:
• Install printers, tablets, stands, kiosks, payment terminals, etc.
• Arrange the cables neatly, label the devices, run basic tests, capture photos, and get sign-offs from the onboarding team.
• Do a light back-office setup when needed (create brands, outlets, menus) for your favourite restaurants in Atlas.
• Report issues fast; escalate when something blocks progress, track stock + place new re-stock orders, etc.
• Any other ad hoc tasks as assigned from time to time.

• Hands-on and detail-obsessed; follow checklists precisely.
• Proven experience dealing with customers.
• Tech-savvy: pairing Bluetooth/Wi-Fi devices, scanning QR codes, basic network settings.
• Reliable and punctual.
• Speaks and writes clearly and articulately.
• Comfortable working on-site in restaurants and lifting/positioning devices/stands.
• Ability to handle ambiguity.
• Lives in Singapore and has a valid working pass.
• Bonus: Proven track record in operations or customer-facing roles, preferably in the restaurant or hospitality industry.

• Work with a fast-growing, at the same time, lean and mean team, to make real-world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training and in-house opportunities to help you grow.