Customer Reference Manager - Exciting Challenge

Customrer Reference/Customer advocacy

Your new company

Our Client is a Leading Multinational Internet company that focuses on AI, advertising, SEO, Cloud, E-commerce and the latest technology

Your new role

• To oversee Customer Reference in SEA region. Communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.
  
• Set strategy and vision for the implementation of customer reference program in Japan and as the external contact for clients customers
  
• Engage with marketing, sales, product and executive teams, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs
  and strategy for customer assets.
• Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers.
  
  

What you'll need to succeed

• Bachelor's degree or equivalent practical experience - MBA degree a plus
  
• 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
  
• Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review
  
• Work with local teams to build customer content such as videos, case studies, blogs, slides and then amplify them to showcase momentum of Cloud in the local market.
  
• Provide reporting and updates on a regular basis to track status of references, key gap areas and provide recommendations
  

What you need to do now

If you're interested in this role, reach out to me directly at my email address ([email protected]) with your updated CV. Referrals are always welcomed so feel free to forward this to anyone you know who might be good for this role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.